If you can no longer attend Camp Kindling, you have a few options depending on your situation. Here's how each one works.

The Marketplace is Camp Kindling's official, secure community platform for buying and selling spare tickets and accommodation. It's the only safe and reliable way to exchange tickets for our events.

Here's how it works:

1. List your items

Log in to list your items here- campkindling.co.uk/marketplace/CK26-2108/list. You'll see which items are eligible - select the ones you'd like to sell and confirm. You can list individual items from an order, so there's no need to sell everything together.

2. We'll match you to buyers

Once listed, we take care of the rest. When your item matches what a buyer is looking for, they'll be notified and given 48 hours to purchase. If you list multiple items they may sell to multiple buyers e.g. 1 ticket to buyer A, 2 tickets to buyer B.

3. Get your payout

If your items sell, you'll receive a payout equal to the amount you originally paid, minus the 5% Marketplace fee. Payouts are returned to your original payment method within 10 working days, in the same way you paid (instalments or lump sum).

If you want to give your ticket to a friend or family member (rather than sell it publicly), you can transfer it from within your enrolment account on your My Group page.

What does an "unassigned ticket" mean? It simply means a ticket in your account that doesn't have an attendee's name on it yet, for example a spare ticket you bought for a friend. It isn't a problem: you just add their details, or transfer the ticket to them.

Please note:

At the very bottom of the page, you'll see a 'Transfer to a different account' button.

Click this and the below window should pop up:

Select the items you wish to transfer, type in their email address and the tick box to say you understand you will lose access to this item and then click Transfer.

The recipient will receive an email to notify them of the ticket transfer. They will need to login to their account on our website (or create one) under the email address the ticket was transferred to and the item will be in their account as a Pending Transfer. The recipient will need to click 'Accept' in order to be receive the item.

Items won't be able to be used whilst pending.

Once the Transfer is accepted the recipient will be able to manage the Enrolments in their account.

You can revoke a Ticket Transfer at any time before it is accepted, once it is accepted you will not be able to reclaim it.

If you're partway through a payment plan, your options depend on where you are in the payment cycle. Contact our support team and we'll walk you through what's possible, this might include listing on the marketplace once your balance is cleared, or transferring the booking to someone else.

We understand that sometimes life gets in the way. If you can't attend due to illness, injury, bereavement, or other personal circumstances, please get in touch with our team. We'll talk through the options available to you, which may include:

For full details on our refund and exchange terms, see our Refund and Exchange Policy.

The quickest way to reach us is via live chat, click the chat bubble in the bottom-right corner of any page. You can also email us at office@campkindling.co.uk.