If you can no longer attend Camp Kindling, you have a few options depending on your situation. Here's how each one works.

We run an official ticket marketplace where you can list your ticket for resale at face value. The marketplace typically opens a few weeks before each event.

When the marketplace is open:

Once a buyer purchases your ticket, the transfer happens automatically and you'll receive a refund. Keep an eye on our emails and social media for announcements about when the marketplace opens.

If you want to give your ticket to a friend or family member (rather than sell it publicly), you can request a name transfer. Get in touch with our support team via live chat or email office@campkindling.co.uk and we'll update the booking for you.

Please include the original booking name and the new attendee's full name and email address.

If you're partway through a payment plan, your options depend on where you are in the payment cycle. Contact our support team and we'll walk you through what's possible — this might include listing on the marketplace once your balance is cleared, or transferring the booking to someone else.

We understand that sometimes life gets in the way. If you can't attend due to illness, injury, bereavement, or other personal circumstances, please get in touch with our team. We'll talk through the options available to you, which may include:

For full details on our refund and exchange terms, see our Refund and Exchange Policy.

The quickest way to reach us is via live chat — click the chat bubble in the bottom-right corner of any page. You can also email us at office@campkindling.co.uk.