Plans change — we get it! Whether you forgot to add something or need to make an adjustment, here's everything you need to know about amending your Camp Kindling booking.
Adding Items to Your Booking
Forgot to add something? No problem!
You can add extra tickets, accommodation, or extras like Spa Sessions (once available for purchase) at any time by placing a new order.
Just make sure you use the same email address for all bookings, and everything will link automatically under your online account.
Amending Items in Your Booking
Need to change something on an existing booking?
Contact our Customer Support Team with your order number and the details of what you'd like to change.
Here are some examples of changes we can help with:
Increasing the number of guests for boutique tents
Adjusting bed configurations in boutique accommodation
Upgrading ticket types
Important:
Downgrading tickets or tent sizes is not possible after the 7-day cooling-off period has ended.
Refunds, Exchanges, and Resales
Refunds & Exchanges
Camp Kindling offers a 7-day cooling-off period where you can cancel items for an immediate refund.
After the cooling-off period, eligibility for a refund or exchange depends on our Refunds & Exchanges Policy.
To request a refund or exchange, email us. Claims are reviewed within 14 days.
What If I'm Not Eligible for a Refund?
You can list your tickets or accommodation on our Marketplace once all ticket tiers have sold out (this usually happens about a month before each event).
The Marketplace allows you to relist tickets, accommodation, and extras, such as spa sessions, car parking, or extra credits, but only after they're sold out on our main site.
Not all items will sell out each year, so some may never become available to relist.
The Marketplace will only open for each item once it has completely sold out.
You can also transfer tickets, accommodation, and/or extras to friends or family.
Need Help?
For any changes or questions, our friendly Customer Support Team is here to help. Just have your order number ready, and we'll get it sorted for you! 🌟