Running into a booking or billing issue? Don't worry — Camp Kindling's support team is here to help. Here are the most common issues and how to get them sorted quickly.
Booking Issues
Can't Find Your Booking?
If you can't locate your booking, our team can look into it for you.
What to do: Get in touch with our support team and have the following ready:
The email address you used when booking
A summary of what you ordered
The last 4 digits of the card you paid with
Didn't Receive a Confirmation Email?
If your confirmation email hasn't come through:
Check your spam or junk folder first — it often ends up there.
Still can't find it? Contact our support team and we'll resend it straight away.
Changed Your Email Address?
If you've changed your email and need to update it on your booking:
Drop our support team a message with your old and new email addresses.
We'll update your account so you keep receiving all the important Camp Kindling updates.
Billing Issues
Updating Payment Method on a Payment Plan
Need to update your card details on a payment plan? You can do this yourself:
Log into your account and head to your Orders page: https://campkindling.co.uk/shop/order_history/.
Click on the relevant order number to open the details.
In the Payment Plan section, click the pencil icon (✏️) to edit.
You'll be taken to a page where you can add or update your card details.
Changing Payment Dates on a Payment Plan
If your payment date doesn't work for you, contact our support team and they'll adjust it. Just a heads-up: if a payment has already failed and is being retried, we won't be able to change the date for that specific payment, but we can update all future ones.
What Happens if a Payment Fails?
If an instalment payment fails, don't panic — you won't lose your booking straight away.
Our system automatically retries the payment up to 10 times, every couple of days. This gives time for paydays or temporary banking hiccups to resolve.
If the payment still hasn't gone through after all retries, we'll email you to let you know. If the outstanding balance isn't received within 48 hours of that email, your booking will be cancelled and no money paid as part of the plan will be refunded.
Want to resolve it sooner? You can update your payment method on your Orders page, or contact us at office@campkindling.co.uk.
Tips to Avoid Issues
Double-check your details: Make sure your email address and payment info are correct when you book.
Save your records: Keep a copy of your confirmation email and payment plan schedule.
Act early: If something doesn't look right, get in touch straight away so we can fix it quickly.