We're here to help with any booking or billing issues you might encounter. Below, we’ve outlined common booking issues and how to resolve them.
Booking Issues
Can’t Find Your Booking?
If you’re unable to locate your booking, our team can investigate and help.
What to do: Contact our support team and provide:
The email address used for the booking
Details of the items ordered
The last 4 digits of the card used for payment
Didn’t Receive a Confirmation Email?
If your confirmation email hasn’t arrived:
Check your spam or junk folder first.
If it’s not there, contact our support team, and we’ll resend it to ensure you have everything you need.
Changed Your Email Address?
If your email address has changed and you need to update it on your booking:
Contact our support team with your old and new email addresses.
We’ll update your account so you don’t miss any important communications.
Billing Issues
Updating Payment Method on a Payment Plan
You can update your payment method directly in your online account here: campkindling.co.uk/account/billing
Changing Payment Dates on a Payment Plan
To request a new payment date, contact our customer support team at office@campkindling.co.uk
What Happens if a Payment Fails?
If an instalment payment fails, you’ll receive an automated email notification.
The system will retry the payment automatically over the following weeks, so you won’t lose your booking.
Tips to Avoid Issues
Double-check your details: Ensure your email address and payment details are correct when booking.
Save your records: Keep a copy of your confirmation email and payment plan schedule.
Act early: Contact us as soon as you notice an issue to ensure a quick resolution.