Quick answers to the most common questions
Before you get in touch, you might find what you need here — these cover the questions we're asked most often:
Chat with us (fastest way)
The quickest way to reach our team is through live chat. Click the chat bubble in the bottom-right corner of any page on our website — our AI assistant Fin can answer many questions instantly, and if it can't, it'll connect you to a human.
Our support team is available 10am to 5pm on weekdays (UK time). If you message outside these hours, we'll get back to you the next working day.
Email us
If you'd prefer to email, you can reach us at office@campkindling.co.uk. We respond within 1–2 working days during busy periods.
Already in a conversation with us?
If you're already chatting with us — here in this chat, by email, or anywhere else — please reply in the same conversation. Starting a new one splits your history and slows things down for both of us.
Phone support
We don't operate any phone lines, so we're unable to take calls or call you back. Chat and email are the best ways to reach us.
Social media
Follow Camp Kindling for updates and announcements — but for support questions, please use chat or email so we can help you properly.
Facebook: facebook.com/campkindling
Instagram: instagram.com/campkindling
TikTok: tiktok.com/@campkindling
YouTube: youtube.com/@campkindling
Community groups
Meet other families in our official Facebook groups. We don't operate any official WhatsApp groups.
Mailing list
Subscribe to the Camp Kindling mailing list for updates and announcements on this page.