The Marketplace is Camp Kindling's official, secure community platform for buying and selling spare tickets and accommodation. It's the only safe and reliable way to exchange tickets for our events.

This year, our tech team has built The Marketplace from scratch, in-house - it's something we've wanted to do for a long time. This is its first year in action, and we're really hoping it'll be a smoother experience than the third-party ones we've used in the past. As with anything new, there might be the odd bump along the way, so we'd love your feedback - let us know what's working and what isn't!

The Marketplace only opens once all ticket tiers for an event have sold out.

5th May - The Marketplace opens. Sellers can list items for sale and buyers can join the waitlist.

27th May - Matching begins. Buyers on the waitlist start receiving offers. Offers are valid for 48 hours.

7 days before the event - The Marketplace closes. Any unsold items are returned to your account.

1. Join the waitlist

Log in at campkindling.co.uk/account and visit The Marketplace. Tell us how many tickets you're looking for and whether you need accommodation - accommodation is entirely optional.

2. Wait for your match

When items matching your request become available, you'll receive an offer. Your offer may include items from different sellers - for example, your ticket from one person and your accommodation from another. We'll wait until everything you've requested is available before sending your offer.

3. Accept or pass

You have 48 hours to accept an offer and complete your purchase. If you pass or don't respond in time, the offer moves to the next buyer in the queue and you go to the bottom of the waitlist. You won't receive another offer until you reach the top again.

There's no bidding, no priority listings, and no way to skip the queue - everyone is matched fairly, in the order they joined.

1. List your items

Log in at campkindling.co.uk/account and head to The Marketplace. You'll see which items are eligible - select the ones you'd like to sell and confirm. You can list individual items from an order, so there's no need to sell everything together.

2. We'll match you to buyers

Once listed, we take care of the rest. When your item matches what a buyer is looking for, they'll be notified.

3. Get your refund

When your items sell, you'll be refunded the amount you originally paid, minus the 5% marketplace fee. Refunds are returned to your original payment method within 10 working days, in the same way you paid (instalments or lump sum).

A 5% marketplace fee applies to both buyers and sellers. This helps cover the cost of building, running, and maintaining the platform securely.

You may notice some accommodation listed by Wildkind alongside fan-listed items - this is stock still available on our main website, included so buyers can pick up tickets and accommodation together. The 5% fee is not charged on Wildkind's own accommodation.

All items are sold at a set final selling price - there's no bidding, no price inflation, and no haggling. Every buyer pays the same amount for the same type of item, regardless of what the seller originally paid.

As a seller, you'll be refunded what you originally paid, minus the 5% fee. So if you bought an early bird ticket at a lower price, that's the amount you'll receive back.

Where the same type of item has been listed by multiple sellers, they're sold in the order they were listed. First listed, first sold.

You can list items that have sold out and are no longer available through our main shop - typically weekend tickets and accommodation.

The following items cannot be listed:

Payment plans: You'll need to pay off your remaining balance before you can list any items. You can do this early from your Orders page - see our Payment article for details.

If your ticket has active enrolments (e.g. you've enrolled on activities), you won't be able to list it until those are removed. Similarly, if your ticket is listed, you won't be able to enrol.

This is a technical limitation - unfortunately it's not something we're able to override. You'll need to remove one before doing the other.

You can't transfer a ticket that's currently listed on The Marketplace. Remove your listing first if you'd like to transfer it to a friend instead.

You can remove your listing at any time before it sells. Once removed, the item returns to your account and you're free to use it, transfer it, or re-list it.

Please note: items that have been listed on The Marketplace are not eligible for a refund or exchange through our standard policy, even after removing them.

By using The Marketplace, you agree to our updated terms and conditions. Full terms are available on the Camp Kindling website.

Got questions? Chat to us via the chat bubble in the bottom-right corner, or email office@campkindling.co.uk.