Wildkind

Refund and Exchange Policy

How to log in to your Camp Kindling account, reset your password, and fix common login problems.

Account login & troubleshooting

Unacceptable Behaviour Policy

Lost Property

Complaints Policy & Procedure

Learn why we use AI in customer support, how it helps you get faster answers, and how to speak to a human whenever you need one.

Why We Use AI in Customer Support

Why We Can't Offer Refunds

How to contact the Camp Kindling support team, plus quick links to the most common questions we can help with right away.

Get in touch

Local Residents

Booking & Billing Issues

Receiving Emails From Us

How to find your Camp Kindling booking confirmation, tickets, and order details — including what to do if you've checked spam and still can't see anything.

I can't find my ticket or booking confirmation

How to sell your Camp Kindling ticket through the official marketplace, transfer a name on a booking, or find out your options if you can't attend.

Selling or transferring your ticket

The Marketplace

The Marketplace: How It Works

Got a question? Refunds, policies, contact details, and anything else you need

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