Terms & Conditions

Last updated: 2nd July 2026

These Terms & Conditions apply to Wildkind, a trading name of Adventure Camp Ltd, and to all of our brands and events, and are published identically on campwildfire.co.uk and campkindling.co.uk. Where these Terms refer to "the website you are using", they mean whichever of those websites you are using at the time. Where a clause needs to point to a specific page, both website addresses are given.

1. General

1.1 Access to the website you are using is granted strictly in accordance with these Terms & Conditions.

1.2 All interactions with us are to be governed by these Terms & Conditions.

1.3 Please read these Terms & Conditions carefully and print and keep a copy of them for your reference.

1.4 We may update these Terms & Conditions from time to time. The version in force when you place an order will apply to that order, and any later changes will not materially disadvantage existing orders or bookings. We will publicise significant changes on our websites. Please do not assume that the same terms will apply to any future interactions you have with us.

1.5 Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales. Nothing in these Terms & Conditions affects your statutory rights as a consumer.

2. Information About Us

2.1 Wildkind is a trading name of Adventure Camp Ltd, a company incorporated in England and Wales, whose registered office is at 5a The Gardens, Broadcut, Fareham, Hampshire, United Kingdom, PO16 8SS. Our company registration number is 09468289. Our VAT number is GB270662014. You may contact us at office@wildkind.co.uk.

3. Brand, Trademarks & Intellectual Property

3.1 'Wildkind', 'Wildfire', 'Camp Wildfire', 'Kindling' and 'Camp Kindling' are registered trademarks; the Wildkind, Camp Wildfire and Camp Kindling logos, terms Wildkind, Camp Wildfire, Wildfire, Camp Kindling, Kindling and any related artwork cannot be used without the written permission of Adventure Camp Ltd.

3.2 All information on our websites including photos, designs, videos, written words, computer code and any other form of media, remain the sole intellectual property of us and cannot be downloaded, copied, distributed or used in any way without the prior written permission of Adventure Camp Ltd.

4. Website & Terms of Use

4.1 The website you are using (campwildfire.co.uk or campkindling.co.uk) ("the Website") (and its subdomains) is owned and operated by Adventure Camp Ltd ("our", "us" and "we").

4.2 The following are the rules or 'Terms' that govern the use of the Website. By using the Website you agree to be bound by these Terms. You should not use the Website unless you accept these conditions:

4.2.1 Adventure Camp Ltd accepts no liability to any person for loss or damages incurred as a result of reliance upon information displayed on the Website. We do not promise that the Website will be error-free or uninterrupted and accept no responsibility for the accuracy of information or material accessed through the site.

4.2.2 All information on the site is subject to change without prior notice. We reserve the right to modify or withdraw any part of the website without warning.

4.2.3 We cannot ensure that this site will be free from viruses, contamination or destructive features and will not be held responsible for any damage caused to your computer as a result of accessing this site.

4.2.4 We are not responsible for the products, services, actions or failure to act of any third party in connection with, or referenced on the Website. We do not endorse the content of any third party site.

4.2.5 You will only use the Website for personal private use and will not duplicate, copy or distribute any part of the website without prior consent.

4.3 We may update these Terms from time to time. The version in force when you place an order will apply to that order, and any later changes will not materially disadvantage existing orders or bookings. We will publicise significant changes on our websites.

4.4 Please check the site periodically. If you violate these Terms, we may terminate your use of the Website, bar you from future use of the site, cancel any orders you have placed, and/or take appropriate legal action against you.

5. Your Account

5.1 Once you have placed an order on the Website, you will be asked to create an account.

5.2 When you create an account, you may create a password, or other secure login method.

5.3 You must keep any password you create, or other secure login method, secret and prevent others from accessing your email account or mobile phone.

5.4 If another person uses these methods to access your account, we will not accept any responsibility for any changes they may make to your account, settings, orders, bookings, tickets, marketplace listings or enrolments. We are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.

5.5 You may close your account at any time by contacting us on office@wildkind.co.uk.

5.6 We may suspend access to your account, or close it permanently, if we believe that your account has been used by someone else.

5.7 We may also close your account if in our opinion you are abusing our service.

6. Payments & Payment Plans

6.1 Pricing

6.1.1 Our prices include VAT.

6.1.2 Any applicable fees for payment processing or shipping will be shown at checkout or included in the price.

6.2 Payments

6.2.1 Our accepted methods of payment will be shown on the order page during the order process. Please be aware that accepted payment methods may vary country by country.

6.2.2 By providing a credit card or other payment method that we accept, you represent and warrant that you are authorised to use the designated payment method and that you authorise us (or our third party payment processor) to charge your payment method for the total amount of your Order.

6.2.3 If the payment method cannot be verified, is invalid or is otherwise not acceptable, your Order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your Order.

6.2.4 In the event you want to change or update payment information associated with your account, you can do so by logging into your account and editing your payment information.

6.2.5 We currently use the following third party payment provider to provide secure payment services in relation to any transactions entered into using our online checkout: Stripe.

6.3 Payment Plans

6.3.1 Where payment plans are offered they are interest and fee free.

6.3.2 Following the down payment, payments will be taken automatically on the dates given at the time of booking.

6.3.3 The credit card or payment method used to make the purchase must remain valid, active and have sufficient funds available during the entire term of the payment period. If for any reason the payment is declined, the customer agrees to provide an alternative, valid payment method.

6.3.4 If an instalment payment fails, we will notify you at the email address held on your account and you must contact us to make arrangements to settle the outstanding amount within 28 days of the failed payment. If you do not settle the outstanding amount within that 28 day period, the order will be cancelled and the sums you have already paid will not be refunded.

6.3.5 You can choose to cancel your payment plan at any time until it is paid in full by contacting us. If you do so, no further payments will be taken, the order associated with the payment plan will be cancelled and the sums you have already paid will not be refunded.

6.3.6 By submitting the down payment, the customer agrees to be legally bound by these terms and to make all payments on the agreed payment dates.

6.4 Account Credit

6.4.1 Account credit expires 2 years from the date of issue.

6.4.2 Account credit cannot be exchanged for money or withdrawn at any time.

7. Shipping

7.1 We can only deliver items to persons 18 years or older, with an address in the UK (excluding the Channel Islands, BFPO and mail forwarding companies).

7.2 We exercise the utmost diligence in accepting and processing orders, but if for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity and attempt to refund the applicable amount using the same method used to make the payment.

7.3 We endeavour to dispatch orders in the fastest possible time and in the order in which they were placed.

7.4 We aim to deliver within 3-5 days following confirmation of an order, unless otherwise agreed. Please allow an extra 1-2 working days for deliveries to Isle of Man, Northern Ireland and Scottish Islands. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days you may cancel your order.

7.5 Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, you will receive an email confirmation with your expected delivery details.

7.6 We reserve the right to restrict deliveries in certain areas. This includes the right to withdraw our services to individual customers' addresses in exceptional circumstances.

7.7 The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost of each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

7.8 If your order does not arrive by the scheduled date, please contact office@wildkind.co.uk.

8. Returns

8.1 You may return an item within 28 days from the date you placed the order for any items that are deemed unsuitable for your use, provided they are in a resalable condition. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels, tags and packaging should be intact.

8.2 If you wish to initiate a return, please provide us with notice in writing via email to office@wildkind.co.uk for details on where to return the items.

8.3 You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

9. Refunds & Exchanges

9.1 Tickets, Accommodation and Travel are subject to a 7 day change-of-mind period during which time a refund may be requested if you change your mind for any reason. We offer this period voluntarily; it is separate from, and does not reduce, any statutory rights you may have. It applies only to Tickets, Accommodation and Travel purchased directly from us. It does not apply to enrolments in individual activities, to account credit, or to items purchased through the Marketplace (except as set out in clause 15.12). To use your change-of-mind period, you must email us at office@wildkind.co.uk within the 7 day period. Your notice is treated as given on the day you send the email, and all days (including weekends and public holidays) count towards the 7 day period. The 7 day period begins on the day after the day on which you place the order. After this period has passed, all orders for Tickets, Accommodation and Travel are strictly non-refundable unless one of the following applies:

9.1.1 If an event is cancelled or postponed for which you have purchased Tickets, Travel or Accommodation through the Website then you will be offered the choice to exchange your booking for a future event or claim a full refund. Following the announcement of a cancellation or postponement you will be given 14 days to tell us whether you would like to exchange your booking to a future event or claim a refund. Any exchanges or refunds requested before the deadline will be processed within 14 days. If we do not receive a response in this period then the value of the order will be converted to account credit.

9.1.2 If an event is curtailed (cancelled or postponed once it has started) for which you have purchased Tickets, Travel or Accommodation through the Website then you will be offered the choice to exchange your booking to a future event or claim a partial refund that is prorated to the proportion of the event that has taken place. We will make an assessment as to how much of the event has taken place and will pro-rata refunds accordingly. Following the announcement of a curtailment you will be given 14 days to tell us whether you would like to exchange your booking for a future event or claim a refund. Any exchanges or refunds requested before the deadline will be processed within 14 days. If we do not receive a response in this period then the value of the refund will be converted to account credit and added to your account.

9.1.3 If you are unable to attend an event due to serious ill health you will be offered the choice to exchange your booking for a future event. You must inform us at least 48 hours before the start of the event that you are unable to attend and provide a doctor's certificate stating that you are not fit to attend, within 28 days of the event ending. The doctor's certificate must explain why you are unable to attend the event safely. We do not accept any other documentation including a Statement of Fitness for Work or medical records, and our team is unable to advise on whether or not you are fit to attend an event. For the avoidance of doubt this clause is to cover serious ill health that would prevent you from attending the event safely. We will offer to exchange tickets, travel and accommodation for the person named on the doctor's certificate and their immediate family members (spouse, civil partner, children, parents, siblings) only. Any exchanges offered under this clause are at our absolute discretion after careful consideration of the information contained in the doctor's certificate. Items may only be exchanged once, and any items that have already been exchanged are not eligible for resale on our Marketplace.

9.2 Clothing, Accessories & Homeware items are subject to a 28 day returns period during which time a refund may be requested if you change your mind for any reason and return the items in accordance with the Terms in section 8. Refunds requested before the deadline will be processed within 14 days from the date that we receive the returned items. After this period has passed, all orders are strictly non-refundable unless one of the following applies:

9.2.1 The items are faulty, in which case you may return the item to us. We will then either provide a replacement, repair the item or offer a refund. Once we receive the returned item and have inspected it you will be given a replacement, repair or refund within 14 days. This does not affect your statutory rights, which may give you longer to claim in respect of faulty goods.

9.3 Food & Drink are not eligible for any refunds.

9.4 Personalised & Custom Made Items are not eligible for any refunds, except where they are faulty or not as described, in which case your statutory rights apply.

9.5 All refunds will be processed to the same payment method used to place the order. We cannot issue refunds to any new cards or accounts for security purposes. If you have a replacement card for the same account, most of the time the refund will reach your account automatically and you won't need to do anything. If your account is closed and the refund still hasn't appeared in your account after 15 days, please contact your card issuer, who will be holding the funds for you.

9.6 We will provide a full refund including delivery costs to the same method used as payment as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items in a suitable condition. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded.

9.7 We will refund all payments received from you, including the costs of our standard delivery option, without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw. We will use the same means of payment that you used to pay for your order and this will not cause you any extra fees. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.

9.8 Refunds are paid in full with no processing fee. This includes refunds under the 7 day change-of-mind period (clause 9.1) and refunds we are required by law to provide (such as where we cancel or curtail an event, where goods are faulty, or where you cancel an order for goods within your statutory cancellation period). For the avoidance of doubt, the Marketplace fee in clause 15 applies to Marketplace resales only; it is a resale fee, not a refund fee, and is never deducted from a refund under this section.

9.9 Shipping costs are not refundable in circumstances other than those where we are required by law to refund them (for example where you exercise a statutory cancellation right or where goods are faulty).

10. Tickets, Accommodation, Travel

10.1 Ticketing

10.1.1 When purchasing tickets you will be asked to provide personal information. For more information on how we use your personal data please read our Privacy Policy (campwildfire.co.uk/privacy-policy/ or campkindling.co.uk/privacy-policy/).

10.1.2 The Website is the only authorised ticket agent. Do not buy tickets from other third party sources as we cannot guarantee entry or ensure these tickets are genuine.

10.1.3 Tickets and activity enrolments are personal to the named holder. The Marketplace (see clause 15) is the only platform authorised for ticket and accommodation holders to resell their unwanted tickets and accommodation. The Marketplace for an event will only open once all primary releases (Veteran, Earlybird, General and Resale) have taken place and the event is sold out. You cannot add unwanted tickets and accommodation to any of the primary releases unless you qualify for a refund under the terms stated above, including the Resale, which is solely used for reselling tickets and accommodation from change-of-mind periods and defaulted payment plans.

10.1.4 Named tickets and ID. Tickets and activity enrolments are personal to the named holder and must be personalised with the attendee's details before the event. We may check the identity of any ticket holder against the name on the ticket, and may ask for a valid form of identification on entry. Tickets that have been sold, transferred or obtained other than through us or our official Marketplace, or which are presented by someone other than the named holder without our authorisation, may be void, and we may refuse admission or remove the holder from the event without a refund.

10.1.5 Recording for safety and security. We operate CCTV and may make recordings at our events for safety and security purposes and to comply with the law and our licence conditions. We rely on our legitimate interests in operating a safe and secure event for this, and this is not a condition of sale.

10.1.6 Commercial and marketing use of imagery. As a condition of the sale, adult attendees (18 and over) consent to being filmed, photographed and recorded and to their actual or simulated likeness being used in connection with the event for television, feature films, radio, webcast, podcast, advertising, social media content and any other public broadcast, and for any video/DVD, in any and all media throughout the world. Filming and photography take place throughout our events and may include children. Where a child (under 18) is identifiable in imagery, we may use that imagery in connection with the event and our marketing unless their parent or guardian asks us not to. A parent or guardian may object at any time, before, during or after an event, by telling a member of our team or by contacting us at office@wildkind.co.uk, and we will then take reasonable steps not to use, or to stop using, that imagery in our marketing. Requests are handled in line with our Privacy Policy.

10.2 Personal Assistance Tickets

10.2.1 We offer complimentary Personal Assistance Tickets for those who require additional support to be able to access the event. These can be used for a partner, friend or professional carer to accompany you to the event.

10.2.2 For adults (18 and over) we offer one Personal Assistance Ticket for each ticket holder with access requirements.

10.2.3 For children (under 18) we offer one Personal Assistance Ticket for each ticket holder with access requirements as long as they are already accompanied by a full paying adult.

10.2.4 If you require a Personal Assistance Ticket you must first purchase your event ticket(s) and then complete an application for the complimentary Personal Assistance Ticket.

10.2.5 Application for a Personal Assistance Ticket does not guarantee you will be offered one. Personal Assistance Tickets are offered at our sole discretion. If we decline your application then we will make available one additional adult ticket for you to purchase.

10.2.6 Personal Assistance Tickets must be organised in advance and will only be issued upon receipt of relevant proof of eligibility. The Personal Assistant will receive a ticket in their name and must provide valid ID on entry. Personal Assistants must be aged 18 or over at the time of the event. Personal Assistance Tickets are issued subject to these Terms & Conditions and the Participant Agreement, and by using the ticket and entering the event the named Personal Assistant accepts both. The attendee they support must take reasonable steps to make them aware of both documents before the event.

10.2.7 We only accept the following documentation as proof of eligibility and it must be dated within the 12 months prior to your application: Disability Living Allowance, Personal Independence Payment, Attendance Allowance, CredAbility Access Card, D/deaf Registration, Blind Registration, Recognised Assistance Dog ID Card, War Disablement Pension, Armed Forces Independence Payment.

10.2.8 If paying by instalments, the Personal Assistance Ticket will only be issued once the full price of your ticket has been paid.

10.2.9 Personal Assistance Tickets cannot be transferred, sold or assigned. They have no monetary value.

10.2.10 We may withdraw a Personal Assistance Ticket where it was obtained fraudulently, is being misused, or where its holder breaches these Terms or the Participant Agreement.

10.3 Accommodation

10.3.1 All accommodation options (aside from access to the free general campsite and live-in vehicle pitches) at our events are provided by third party external suppliers.

10.3.2 All bookings for pre-pitched dome tents and the Boutique Campsite will be handled by Adventure Camp Ltd as the only authorised agent for these bookings.

10.3.3 Payment is to be made in full in advance at the price advertised on the Website at the time of booking.

10.3.4 Only persons with the appropriate wristbands will be given access to the Boutique Campsites.

10.3.5 Event tickets must be purchased separately; accommodation bookings do not include tickets to access any of our events.

10.3.6 It is your responsibility to check that the accommodation and equipment provided corresponds to your booking and to notify a member of staff if anything is missing, faulty or incorrect at the time of check-in.

10.3.7 Once you have checked in, the rental of your accommodation begins and the accommodation and equipment becomes your sole responsibility.

10.3.8 If you or your group cause damage or loss of any kind to the accommodation, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Adventure Camp Ltd on demand the amount required to make good or remedy such damage or loss. We also reserve the right to cancel your reservation with immediate effect and (if appropriate) eject you from the event without refund where reasonably necessary in accordance with clause 13.2.1.

10.3.9 You must not use cooking or other gas appliances of any kind inside your accommodation. You must not use naked flames.

10.3.10 Adventure Camp Ltd will not be held responsible for any loss or damage incurred by the use or misuse of any rented accommodation, except where caused by our negligence, and subject to clause 1.5.

10.3.11 Subject to clause 1.5, neither Adventure Camp Ltd nor the third party accommodation suppliers will be responsible for theft of, loss of, or damage to personal items, except where caused by our negligence.

10.3.12 We reserve the right to decline or cancel reservations made and stays in progress by those who have previously breached these Terms & Conditions (as may be updated from time to time) whether the reservation is in that name or not. Adventure Camp Ltd will not be liable for any refund or compensation in such circumstances.

10.3.13 No one will be permitted on site without a ticket to the event, so please do not purchase accommodation for anyone without a valid event ticket as they will not be allowed to enter and will not receive a refund for any accommodation booked.

10.3.14 The maximum occupancy of each accommodation type is clearly displayed when booking. You must not exceed the maximum occupancy for the accommodation allocated to you. We reserve the right to conduct checks on occupancy and anyone found to have exceeded such limits will be removed from the event without refund. Occupancy is not transferable.

10.3.15 No meals are included in the price of accommodation.

10.3.16 You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise advertise any accommodation sale on its own or as part of a combined offer except via our official Marketplace. We will not honour any reservations made in this way and do not accept any liability for doing so.

10.3.17 We reserve the right to change your accommodation booking at any point during your stay for any reason, or to cancel any booking(s) due to health and safety concerns or full or partial closure of the site. In the event we have to cancel your booking(s) we will attempt to notify you and a full refund will be processed to the same debit/credit card, though it may take a few days for the funds to reach your account.

10.3.18 You must vacate your accommodation by 12pm on the final day of the event.

11. Clothing, Accessories & Homeware

11.1 You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order.

11.2 The prices displayed on our websites include the statutory Value Added Tax but do not include a delivery charge.

11.3 Product prices online may vary when compared to prices of similar products on site at our events.

11.4 We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

11.5 An item's measurements are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production.

11.6 If there are defects in the goods you have purchased, we abide by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay and by contacting us at office@wildkind.co.uk.

11.7 We are not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our obligations under these Terms where such failure is due to an event that is beyond our control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

11.8 Subject to clause 1.5, our maximum liability to you for any loss or damage arising in connection with your order shall be limited to the total price of your order.

12. Food & Drink

12.1 All food at our events is provided by third party external suppliers.

12.2 If you have special dietary requirements, you must state your requirements prior to placing an order to allow our food traders to take all reasonable precautions.

12.3 Anyone who appears intoxicated will be refused service for alcohol.

13. Events

13.1 By booking to attend one of our events, you expressly agree to be bound by these Terms. These General Terms shall apply in conjunction with the Specific Terms of any event. You should therefore read these General Terms in combination with the Specific Terms on the event listing. Where any Specific Terms conflict with these General Terms, the Specific Terms will take precedence.

13.1.1 Our Participant Agreement, published at campwildfire.co.uk/participant-agreement/ and campkindling.co.uk/participant-agreement/, forms part of these Terms for everyone attending our events. The account holder accepts these Terms and the Participant Agreement when booking or enrolling in activities, on behalf of themselves and everyone in their booking, including children they are responsible for, and must take reasonable steps to make everyone in their group aware of both documents before the event. In addition, every ticket is issued, sold and transferred subject to these Terms and the Participant Agreement, and by using a ticket or entering an event site an attendee accepts both documents, whether or not they made the booking. Serious or repeated breaches of the expectations in the Participant Agreement, or conduct that endangers safety or breaks the law, may result in removal from the event without a refund. Where a child must be removed, the adults responsible for them (and any dependants of those adults) must also leave, without a refund.

13.1.2 If there is any conflict between these Terms & Conditions and the Participant Agreement, these Terms & Conditions take precedence, except that nothing in either document reduces your statutory rights or our commitments under clause 1.5. The "we encourage you to" sections of the Participant Agreement are guidance only and are not contractual obligations.

13.1.3 Activity descriptions and inherent risks. The description of an activity may include a risks section setting out the risks inherent in that activity. By enrolling in an activity (or enrolling a child for whom you are responsible), you confirm that you and any such child are fit to take part in it and you accept the inherent risks stated in that description. This does not affect our duty to take reasonable care or our commitments under clause 1.5. We may cancel an activity on safety grounds, in which case the rule on alternative sessions in clause 13.9 applies.

13.2 Admission

13.2.1 Adventure Camp Ltd may refuse admission or remove any person from an event site where reasonably necessary for safety or security, to comply with the law or licence conditions, or for breach of these Terms or the Participant Agreement (see clause 13.1.1).

13.2.2 Admission will be refused without a valid ticket.

13.2.3 Admission will be refused outside of the publicised box office opening hours.

13.2.4 Where events are exclusively for adults (18 and over), admission will be refused without a valid form of identification to prove this. Valid forms of ID include: an in-date photographic driving licence or provisional licence, an in-date passport, a proof of age standard scheme (PASS) card.

13.2.5 Where events are inclusive of children (under 18), they must be accompanied on arrival by an adult who is their parent or legal guardian, or another adult (18 or over) authorised by the parent or legal guardian at the time of booking. One adult can accompany a maximum of 3 children. Once at an event, children aged 0-11 must be accompanied at all times and children aged 12-17 must be accompanied at all times between sunset and sunrise.

13.2.6 Persons who have gained access to an event without a valid ticket, permission, or other lawful authority to remain, or have gained access by fraudulent means, may be searched and will be evicted without refund.

13.2.7 Anti-social behaviour will not be tolerated. Anyone found to be acting in an anti-social manner will be ejected from our events and will not receive a refund.

13.3 Prohibited Items

13.3.1 A personal and baggage security search is a condition of entry to our events. Anybody found to be in possession of a prohibited item may have that item confiscated, be refused entry without a refund and in serious cases be detained by the police. Prohibited items include but are not limited to: illegal drugs, knives (except for cooking knives), sound systems, glass bottles, fireworks, explosives, BBQs, smoke canisters, air horns, flares, weapons or potential weapons, lasers, drones, sky lanterns, candles, aerosol gas canisters, piercable gas canisters, liquid or gel fuels, electric hobs or hotplates, swedish logs, screw on or easy-clic gas canisters over 500g (except where it is a steel or calorgas container up to 5kg fitted into a live-in-vehicle), generators, chemical toilets (except where fixed within live-in vehicles), unofficial high-visibility clothing, open bottles of any kind of liquid that can be consumed, signs or materials displaying discriminatory, derogatory or offensive messages, slogans or images.

13.3.2 Adult guests may bring a maximum of 6 cans of beer, cider, wine or pre-mixed spirits. Any excess alcohol will be confiscated.

13.4 Changes to Event

13.4.1 We reserve the right to make changes to the time, date, duration, venue or advertised line-up, artists, performers, attractions and activities of any of our events at any time without notification.

13.4.2 In the event of such alteration, and subject to clause 13.4.3, we will not be liable to the ticket holder or any other person for any costs, expenses or other losses resulting from such alteration.

13.4.3 If we change the date or venue of an event materially, ticket holders who can no longer attend may choose between exchanging their booking for a future event or a full refund, requested within 14 days of our announcement. Changes to the advertised line-up, artists, performers, attractions or activities do not qualify.

13.5 Commercial Activity

13.5.1 Strictly no trading or other commercial activity by any ticket holder will be allowed on any of our event sites without Adventure Camp Ltd's prior written consent.

13.5.2 Adventure Camp Ltd will charge a fee for any commercial activity (including filming, photography and recording).

13.6 Safety

13.6.1 Admission is at the ticket holder's own risk. Subject to clause 1.5, Adventure Camp Ltd will not be liable for any loss or damage sustained at any of our events, including damage, theft or losses to property and motor vehicles, where the cause is the negligence of the ticket holder, the actions of other patrons or third parties, or events beyond our reasonable control.

13.6.2 To protect your own safety and that of other guests, please act responsibly.

13.6.3 Exposure to loud and excessive music may be damaging to your hearing.

13.6.4 Strobe lighting may be used at our events.

13.6.5 Fireworks, chinese lanterns, flares and the burning of plastics are not permitted.

13.6.6 Medical treatment at our events is provided by a separate legal entity. Any claims resulting from medical treatment received should be directed to the providers. Adventure Camp Ltd accepts no liability for any injury, claim or damages resulting from any medical treatment on-site. Subject to clause 1.5.

13.6.7 Attendees are aware that our events and activities sometimes take place in an outdoor location and that being in such a location carries a certain element of risk. Subject to clause 1.5, Adventure Camp Ltd is not responsible for loss or injury arising from risks inherent in an outdoor location which remain after we have taken reasonable care. Attendees are responsible for bringing appropriate footwear and clothing.

13.6.8 All activities come with a danger of personal injury and death. Adventure Camp Ltd and its partners will take reasonable care to ensure your safety. However, by their very nature, activities involve an element of risk which cannot be totally eliminated. All participants should be prepared to accept these risks and take responsibility for their actions. For all our activities, we recommend that you take out your own personal accident insurance cover.

13.6.9 Attendees are responsible for ensuring that they are fit enough to undertake their chosen activities. We strongly advise against alcohol and/or drugs being consumed whilst you are undertaking an activity.

13.6.10 Activity leaders reserve the right to refuse participation in an activity to attendees who may be deemed to be under the influence of alcohol or drugs or otherwise unfit to participate in the activity.

13.7 General

13.7.1 Strictly no animals (with the exception of assistance animals) will be allowed at our events.

13.7.2 Assistance animals must be declared in advance.

13.7.3 Mobility scooters must be declared in advance.

13.7.4 Please use the bins provided.

13.7.5 Urinating and defecating in places other than the toilet could result in immediate ejection from our events.

13.8 Cancellation, Curtailment and Postponement

13.8.1 Whilst we will make every effort to inform you of any event cancellations or postponements as quickly as possible, it is your responsibility to check for such announcements. Customers should be aware that some circumstances which could give rise to the cancellation or postponement of an event can arise immediately prior to the start time.

13.9 Programme Availability

13.9.1 Enrolment in activities is a self-service online system, and places in activities are allocated on a first come first served basis. We cannot guarantee availability in any particular session or activity. Occasionally we are required to cancel or postpone certain activities due to circumstances outside of our control, or on safety grounds; where this happens we will do our best to offer an alternate session or activity as a replacement. Refunds are not offered for postponement or cancellation of individual activities.

13.9.2 Occasionally we are required to cancel or postpone certain performances due to circumstances outside of our control; where this happens we will do our best to provide an alternate performer as a replacement. Refunds are not offered for postponement or cancellation of individual performances.

14. Competitions & Promotions

14.1 Prior written permission is needed by Adventure Camp Ltd to use event tickets, accommodation or products in any sales, promotions, media, marketing, reward programmes, staff incentives, raffles, auctions or competitions.

14.2 These General Terms shall apply in conjunction with the Specific Terms of any competition or promotion. You should therefore read these General Terms in combination with the Specific Terms. Where any Specific Terms conflict with these General Terms, the Specific Terms will take precedence.

14.3 By entering any promotion, you agree that you will be legally bound by both these General Terms and the Specific Terms.

14.3.1 Eligibility

14.3.1.1 All promotions are open to persons over 18 years of age at the time of entry.

14.3.1.2 It will be at our sole discretion as to whether any eligibility requirement has or has not been met and we may require evidence or confirmation from entrants before awarding prizes.

14.3.1.3 Employees of Adventure Camp Ltd and their immediate families may not enter any promotion, neither may any employees or immediate family members of any third party sponsors, third party companies associated with the promotion, prize providers or agencies assisting with the promotion operation.

14.3.2 Entry

14.3.2.1 Adventure Camp Ltd will not be responsible for any entries not received, not recognised, not accepted for any reason or delayed. Proof of sending or entering such details does not constitute receipt.

14.3.2.2 We assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction of or unauthorised access to, or alteration of, or non-receipt of entries. We are not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers or providers, computer equipment, software, failure of any e-mail or entry to be received by us or an entrant because of technical problems, social media site problems, traffic congestion on the internet or at any website, or any combination thereof, including any injury or damage to any participant's or any other third person's, resulting from any participation in the promotion.

14.3.2.3 The use of any automated software or any other mechanical or electronic means that permits any person to enter any promotion repeatedly is prohibited.

14.3.2.4 Applicants must enter competitions using their full legal name. We reserve the right to disqualify any entrant who uses multiple names or any false names and to require them to return to us any prize that they may have won.

14.3.2.5 Unless otherwise permitted by the Specific Terms, no person may enter any promotion more than once and persons may not enter or participate as part of a syndicate or on behalf of any other person, syndicate, group, society or company.

14.3.2.6 Where an entrant or prizewinner has not complied fully with the generic terms and specific promotion terms, or has been found to be in breach of any of the terms and conditions of a promotion and in particular where a person is in breach of the entry restrictions, we may nevertheless still enforce our right to disqualify that person and require the return or reimbursement to us of any prize even where a prize has already been awarded.

14.3.2.7 No fees shall be payable to any entrant in relation to their entry in any competition. All related costs will be at the sole and absolute responsibility of each entrant or person using the prize.

14.3.3 Prizes

14.3.3.1 We reserve in all cases the right to replace the stated prizes with prizes that we consider to be of broadly equivalent value. We offer no cash alternative for non-cash prizes and prize winners must accept prizes in the form offered.

14.3.3.2 The colour, style, size and model of the prize will be the decision of us unless otherwise stated. The pictures depicting the prizes on any media or promotional material are for depiction purposes only and in certain instances the actual prizes may differ. We do not constitute an endorsement or recommendation of the products or services being offered as prizes.

14.3.3.3 We will not be liable for any prizes which are lost, delayed, or damaged in the post for reasons beyond our control.

14.3.3.4 Where prizes are to be delivered to the personal address of a winner, the prize will only be delivered to an address within the UK and only be sent once. Should a prize winner's contact details change, it is their responsibility to notify us or the contact persons for the relevant promotion.

14.3.3.5 We reserve the right to request proof of a prize winner's identity in the form of a passport or driver's licence, proof of residence and proof of address in the form of a utility bill. In the event that a prize winner cannot provide us with the proofs mentioned, we may withdraw the prize and select another prize winner in the same manner as the first.

14.3.3.6 All prizes are subject to availability, non-transferable and non-exchangeable. Where prizes consist of entry tickets, attendance at events and similar time-specific benefits, they must be taken on the dates specified by us. If a prize winner does not take any element of a prize at the time stipulated by us (or any relevant third party prize provider) then that element of the prize will be forfeited by the winner and no replacement prize will be granted. No cash will be awarded in lieu of that prize or part of it.

14.3.3.7 Any tax payable as a result of a prize being awarded or received will be the responsibility of the winner. Winners should seek independent financial advice prior to accepting a prize, if this is a concern.

14.3.3.8 Winners shall be responsible for obtaining any insurance which may be required or prudent in relation to any prize awarded to them. We make no representation or warranty in relation to prizes provided and, to the fullest extent permitted by law, we shall have no liability to you in relation to any prizes, their fitness for purpose, merchantability or otherwise. We reserve the right to disqualify entrants from entering our promotions or prizewinners from receiving their prizes where any such person engages in unsafe, illegal, unsociable or inappropriate behaviour.

14.3.3.9 No additional, further or other costs or expenses are included in any prize unless expressly stated. For example, the cost of transport to and from an event, parking charges, gratuities, spending money and other costs of a personal nature are not included.

14.3.3.10 The name(s) of all promotion winner(s) will be available during the period commencing one month after the promotion closing date and ending four months after the promotion closing date upon application with an SAE to the address specified in the Specific Terms.

14.3.4 Events Prizes

14.3.4.1 Where the prize involves the winner's attendance at (or tickets to) an event, the prize winner acknowledges that we are not liable or responsible if any part of the event is cancelled, varied or rescheduled for any reason. If this means that the winner (and/or any accompanying guests) cannot attend the event, we shall be under no obligation to provide any cash or alternative tickets.

14.3.4.2 Winners proposing to redeem prizes involving, or participating in any promotion where it involves, travel, stunts or physical challenges should notify us of any medical condition, and we may at our absolute discretion require, as a condition of entering the promotion or receiving the prize, that the winner submit to a medical examination by a medical practitioner approved by us and obtain medical clearance to participate in the promotion and/or redeem the prize.

14.3.5 Unclaimed Prizes

14.3.5.1 Where prizes are not claimed within the period specified in the Specific Terms, we reserve the right to award the relevant prize to alternative prize winners or not award them at all.

14.3.6 Publicity and Personal Information

14.3.6.1 Any personal data relating to participants will be used solely for the purposes of this promotion and will not be disclosed to a third party for any other purpose without the individual's prior consent. By entering the competition, you consent to the use of your personal data by us to assist with running the competition for the purposes of administration of the promotion (including publishing your full name and county and/or disclosing it to third parties on request if you are the winner) and any other purposes to which you have consented. Please view our Privacy Policy (campwildfire.co.uk/privacy-policy/ or campkindling.co.uk/privacy-policy/).

14.3.6.2 Winners may be required to take part in publicity, including (without limitation) publication of the name and image of a promotion winner along with their winning entry via our websites, social media and other press and media channels. No additional payment will be given for this.

14.3.7 Tampering And Other Matters

14.3.7.1 If for any reason the promotion is not capable of running as planned, as a result of any (including, but not limited to) technical failures, unauthorised intervention, computer virus, mobile network failure, tampering, fraud or any other causes beyond our control which corrupt or affect the administration, security, fairness, integrity or proper conduct of the promotion, we reserve the right to cancel, terminate, modify or suspend the promotion and/or any draw(s) or judging related to the promotion and/or to disqualify any individual who (whether directly or indirectly) causes (or has caused) the problem.

14.3.7.2 Any attempt to deliberately damage any website used in connection with a promotion or the information on it, or to otherwise undermine the legitimate operation of the promotion, may be a violation of criminal and civil laws and, should such an attempt be made, whether successful or not, the Promoter reserves the right to seek damages to the fullest extent permitted by law.

14.3.8 Promotion Administration and Exclusion of Liability

14.3.8.1 We may vary the terms of, or terminate, a competition at any time where we have reasonable grounds to do so at our absolute discretion without liability to any contestant or other person. We will not award the prize if the promotion is terminated.

14.3.8.2 All of our decisions relating to the competition and/or redemption of the prizes are final. No discussions or correspondence with entrants or any other persons will be entered into.

14.3.8.3 Tiebreakers, disputes, conflicts, questions or concerns will be managed by us and, if required by law, by an independent adjudicator.

14.3.8.4 Where a promotion involves voting, the accuracy of the pooled results received by us will be deemed to be final and binding and no correspondence will be entered into.

14.3.8.5 A failure by us to enforce any one of the terms and conditions in any instance(s) will not give rise to any claim or right of action by any entrant or prize winner, nor shall it prevent us from enforcing that or any other term on a later occasion.

14.3.8.6 Except as specifically set out herein and to the maximum extent permitted by law, all conditions, warranties and representations expressed or implied by law are hereby excluded. To the fullest extent permitted by law, we hereby exclude and shall not have any liability to any entrant or prize winner in connection with or arising out of any promotion howsoever caused, including for any costs, expenses, forfeited prizes, damages and other liabilities, provided that nothing herein shall operate so as to limit or exclude our liability for personal injury or death caused by our negligence or any other liability that cannot be excluded under the law of England and Wales (see clause 1.5). For the avoidance of doubt, this paragraph shall also apply in respect of any prize provided by a third party provider.

15. Marketplace

15.1 The Marketplace is a service where you can list unwanted Ticket and Accommodation booking items for events to be securely purchased by third parties. The Marketplace is the only route we authorise for the resale of tickets and accommodation. We provide the platform only; the sale is between you and the buyer, and our role and responsibilities are limited to those set out in this section 15.

15.2 You are responsible for ensuring that any items you apply to list are accurate, valid, and eligible for resale. We reserve the right not to approve listing applications for any reason.

15.3 The Marketplace service is not available for all items.

15.4 You are responsible for applying to list any items you wish to offer on the Marketplace.

15.5 Once an item is listed, it will become available for purchase by other users. Items may be purchased at any time and will be immediately removed from your account upon sale.

15.6 If you wish to remove an item from the Marketplace before it sells, you must do so manually.

15.7 Items listed on the Marketplace must not be advertised or sold through any other channels while listed.

15.8 Tickets that are listed on the Marketplace cannot be used to enrol in activities. To add enrolments, you must first remove the ticket from the Marketplace.

15.9 Tickets cannot be resold with active activity enrolments attached.

15.10 We cannot guarantee that all items listed on the Marketplace will sell. We do not actively market individual listings, nor do we offer any form of priority listing service.

15.11 All items are sold on a first-listed, first-matched basis where applicable, and sales are final once completed. Purchases cannot be cancelled or reversed, except as set out in clause 15.12.

15.12 Items purchased through the Marketplace are not eligible for refund, return, exchange, or the 7 day change-of-mind period, except where an event is cancelled, curtailed or postponed, in which case clause 9.1 applies as if the items had been purchased directly from us.

15.13 We cannot guarantee uninterrupted access to the Marketplace or specific timeframes for matching, although we aim to process listings and matches as efficiently as possible.

15.14 A Marketplace fee applies to all transactions.

15.15 If your item is sold, you will receive a refund of the original purchase price, minus the Marketplace fee, within 10 working days. Refunds are returned to your original payment method.

15.16 Items listed on the Marketplace are not eligible for a refund or exchange through our standard policy, even if they are later removed from the Marketplace, except as set out in clause 15.12.

15.17 Listings for an event are removed from the Marketplace 7 days before the event begins. Any unsold items are returned to your account, where they can then be used to enrol in activities and attend the event.

15.18 By using the Marketplace, whether listing or purchasing, you agree to these Terms & Conditions and to the Participant Agreement, and any ticket purchased through the Marketplace remains subject to both documents in the hands of the new holder. The Marketplace is provided as a secure platform for resale, but we accept no responsibility for items not selling.

16. Nudity

16.1 Our policy on nudity aims to balance the inclusivity of attendees who choose to live a life of naturism with ensuring other attendees feel safe, secure and comfortable.

16.2 We define Nudity as being completely unclothed including having nothing covering your genitals. Being topless is not considered nudity.

16.3 Nudity is not permitted at any time at events where under 18s are present.

16.4 Respectful Nudity (being nude in a non-sexual and non-harassing manner whilst being considerate not to cause distress or discomfort to other guests) is permitted:

16.4.1 At adults-only events during daylight hours.

16.5 Nudity of any kind (including Respectful Nudity) is not permitted at any time:

16.5.1 When partaking in an activity.

16.5.2 In the sanctuary, hot tubs and saunas.

16.5.3 Inside any structure.

16.5.4 After sunset and before sunrise.

16.5.5 In crowded areas where the nude person cannot maintain at least 2m distance between themselves and other attendees.

16.5.6 When sitting on any furniture.

17. Severance

17.1 If any of these Terms & Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms & Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

18. Amendments

18.1 We may update these Terms from time to time. The version in force when you place an order applies to the commercial terms of that order (such as payment, refunds and cancellation), and any later changes will not materially disadvantage existing orders or bookings. The rules of attendance (entry conditions, safety rules and the Participant Agreement) apply in the version in force at the time of the event, which you accept by enrolling in activities for the event or by entering the event site. We will publicise significant changes on our websites.